1. Deposits

• Non-refundable pre-payments are required to secure your appointment and vary according to the service(s) being booked.
• Services that include products that are made-to-order require a 50% deposit to book an appointment

2. Reschedule/Cancellations

• In the event you need to reschedule, and it is 2 days before the date of your appointment, the deposit can be transferred to the new appointment date. If that same appointment needs to be rescheduled again then a new deposit will have to be paid. If the new appointment is canceled the full amount of the service is still due.
• Cancellations must be made at least 2 days prior to your appointment date
• Cancelling less that 2 days before your appointment will result in the forfeiture of your deposit as it cannot be transferred should you decide to book later.
• Any changes to your appointment are to be done via your appointment link. Changes through social media, text, or email will not be valid.

3. No Call/No Show

• Failure to cancel, reschedule or show for your appointment will result in the forfeiture of your deposit and half the balance will be required to be paid before you can book again in the future

4. Lateness

• There is a 10-minute grace period allotted in case you are running behind. Please be courteous enough to communicate that to avoid any discrepancies.
• Showing up more than 20minutes past your appointment time will jeopardize the completion of your service and we may need to alter the style to ensure you are still done in a timely manner. You are still obligated to pay the remaining balance of the service you originally booked.

5. Extra People

• No one is permitted to accompany you during your appointment unless they are being serviced at the same date/time as you. This includes children.

6. Hair Extensions

• The following services/products must be booked/paid for at least 3 weeks in advance as they are made-to-order, and a consultation is required if you are a new customer:
  • • Microlinks/I-tips
    • Tape-ins
    • Traditional/Braidless Sew-in
    • Original Goddess Locs

• A consultation is required if you have areas that area extremely thin, hair loss, and/or alopecia prior to booking your first appointment for the following:
  • • All weaving extension services
    • Feed-ins
    • Box braids

7. Locs

8. Last Minute Bookings/ Off Schedule Appts.

• Same-day appointments will require a $35 fee added to the price of the service and is to be paid prior to your arrival. This DOES NOT apply to those on the waitlist for last minute cancellations.
• Appointment requests for those wishing to be serviced outside of business hours and/or workdays are required to pay $75 in addition to the price of the service.
• These appointments can be requested by sending an email to [email protected] or texting 856-641-5639. Be sure to be as detailed as possible to avoid prolonging the approval of your request.

9. Holiday Appointments

• See Off Schedule Appts.

10. Right to Refusal

• We have the right to refuse service to anyone that has any contraindications to hair removal
• We will refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately, is abusive or can pose a threat to the business & its patrons.

11. Chemical Services

• While every effort is made to match a specific look or photo we want you to be aware that we cannot guarantee that your hair, style or color will match what is in the photo you have shared. There are many differences in your hair versus the person in the photo, which include but are not limited to: length, texture, thickness, layers, coarseness, and /or use of extensions.
• With color services, we do not know how many color treatments that person in the photo had, nor what color it was when they started.
• With all photos, we simply do not know if the photo has been altered in any way.

12. Allergic Reactions

• For your safety, please notify us of any contraindications or allergies prior to your service.
• Please notify us if there are ever any changes to your health, allergies, pregnancy, and skin care history

13. Return/Refund

• We do not provide refunds of any kind. However, if a product is faulty or you have an allergic reaction (with proof of doctor’s note) then we will exchange it.

14. Fix/Redo

• Your happiness matters to us. If you are unhappy with your service or need something tweaked, we will gladly work with you to fix it. Due to the nature of the products/services, all sales are final.
• You have 1 week from the date of your service to be in contact regarding any issues that are a result of an error on our end. Anything after that will result in a new appointment charge for any alterations.

15. No Guarantee

• Genetics, medications, hormones and your overall health
  • • All the above play a role in your chemical makeup, including your hair. What may work for one person, may not work well for you due to the differences in how your body is built to react.
• Previous chemical services – professional or at home
  • • Whether lightened or darkened by a box or professional, or permed or relaxed, each of these services present their own risk. Even if a color is faded, it is still present in your hair until it is cut off.
• Well water, hard water, and copper pipes – heat reactions
  • • Mineral deposits from water and pipes can build up in your hair and cause a reaction with hydrogen peroxide, bleach powder, colour removers, and oxidative color. The reactions are UNPREDICTABLE and can happen even after multiple times of using the same product. It is unsure how deposits are going to react, and many do not even know they have them built up in their hair. Using the exact same products for years, then one day having a chemical reaction is like developing an allergy to something we have been already using our entire lives.
• Other Variables
  • • There are unpredictable risks not mentioned above that may occur during your service.
• THERE IS NO GUARANTEE WHEN PERFORMING A CHEMICAL SERVICE.
  • • We would not be doing our job if we did not present these risks to you ahead of time. The more we do your hair and know the products on your hair (every color line is different), the better predictions we can make as we learn and understand your hair better.

16. Privacy

• Your information is used to help us maintain and improve your experience with us and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third parties.
• Photos taken with your consent are used for marketing and/or training employees.

17. Inclusivity

• Our space is a safe space for all people. As people and as a company, we strive to stand up and speak out against all forms of hate, fear, and discrimination. We believe in the dignity, equality, and full humanity of all people, regardless of race, sex, gender, mental health, and ability. We support the full rights and inclusion of BIPOC and LGBTQIA+ people. That means there is zero-tolerance when it comes to anything that is hateful or abusive to staff or clients.

18. Weddings

19. Events

20. Covid-19

• Do not show up to your appointment indispose.
• If you are currently showing symptoms of Covid-19, are not feeling well, have a fever, or have knowingly been exposed to Covid-19 in the last 10 days, we ask that you please notify us before your appointment. For the safety of you, our staff, and other customers, we will privately reschedule your appointment for a later date